Customer service sucked.
Dotty and Sarah are great people to do business with!
Not good. Business offer free one time truck service with your storage. I thought this was great until I went to pick up the truck and they told me they rented i it too someone else and there was nothing they could do. Then the lady at the counter got mad at me like I did something wrong when I paid six months in advance. So not only did I not get a truck as advertise to move my stuff but I got no compensation or a call back from the manager.
great experence-friendly staff, always will to help, clean facilities, and great security. we've had a unit for 3 years with no problems-Thanks guys!
I do not like this place at all when I got my stuff out of storage it had roaches in my furniture and I had a indoor unit. I call them that Monday when it open and told them she advise me the manger was out and will give him the message and he will call me back still have not got a call from him going on 2weeks I have called them back since then and they won't answer the phone for me. I hate bugs and it drive me crazy so I have to get new stuff to go in my home and I paid good money for my furniture and tvs my stuff won't in there but for 4mths. But guess what they won't forget that late fee of 50 and they will call you after the late fee is on your account when you 1st sign up they tell you, you can make a payment online and they dnt even have it where you can set it up online so you have to make sure you call before it close.
I rented multiple units and very often saw an exterminator or various repairmen roaming around to maintain the facility. The staff was also friendly and helpful. It is the cleanest and best maintained storage I have ever used. Offers outside and climate controlled storage with 24 hour access and no extra fees. I wish they were a national chain!
Stay Over Storage is a US Storage based in Prince George, Virginia. Stay Over Storage is located at 4215 Baileys Ridge Blvd, Prince George, VA 23875, USA.
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